Client: Growing E-Commerce Company
Challenge: The client’s existing phone system was outdated and unable to support their expanding customer service needs.
Solution: Zentech Solutions Limited deployed a 3CX Phone System that offered advanced features such as video conferencing, call recording, and mobile app integration. We provided end-to-end support, from installation to training their staff on using the new system.
Result: The e-commerce company saw a 50% improvement in customer response times and a 30% reduction in communication costs. The scalability of the 3CX system allowed them to seamlessly expand their operations.